2024/2025 Quarter 3
| Field | Value |
|---|---|
| Data last updated | November 26, 2024 |
| Metadata last updated | November 26, 2024 |
| Created | November 26, 2024 |
| Format | CSV |
| License | Open Government Licence 3.0 (United Kingdom) |
| Column | Title | Type | Description |
|---|---|---|---|
| YEAR_MONTH | Year and Month as YYYY-MM | date | Example: 2014-01 |
| COMPLETION_RATE | Completion rate percentage | number | The number of digital transactions that users complete as a percentage of all digital transactions that users started |
| TOTAL_TRANSACTIONS | Total number of treatment costs submitted | integer | The total number of completed submissions |
| DIGITAL_TAKE_UP | Digital take-up percentage | integer | The percentage of people using government services online in relation to other channels |
| SURVEY_RESPONSES | Survey responses | integer | Total number of of responses received from the customer satisfaction survey (CSAT) for the period |
| SATISFIED_RESPONSES | Satisfied responses | integer | The total number of 'Very Satisfied' and 'Satisfied' responses |
| USER_SATISFACTION | Percentage of satisfied responses | number | The percentage of positive CSAT survey responses (those giving a score of 7-10) against all responses received |