NHS Volunteering Find and Apply Service (Organisation Users) - Key Performance Indicators - NHSV_ODP_KPIS_ORGANISATION_USERS_2025_2026_Q1 - Open Data Portal

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NHS Volunteering Service – Key Performance Indicators – Organisation Users – 2025/2026 Quarter 1

Contains data up to April 2025 — latest available

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Additional Info

Field	Value
Data last updated	May 19, 2025
Metadata last updated	May 19, 2025
Created	May 19, 2025
Format	CSV
License	Open Government Licence 3.0 (United Kingdom)

Data Dictionary

Column	Title	Type	Description
YEAR_MONTH	Year and Month as YYYY-MM	date	Example: 2014-01
COMPLETION_RATE	Completion rate	number	The percentage of opportunities published as a proportion of those started on the service
TOTAL_TRANSACTIONS	Transactions Completed	integer	The total number of opportunities published onto the service
DIGITAL_TAKE_UP	Digital take up	integer	The percentage of organisation users using the service online in relation to other channels, for example paper or telephone. As a fully digital service, this is always 100%
USER_SATISFACTION	Percentage of positive user satisfaction	number	The percentage of positive survery responses ('Satisfied' or 'Very Satisfied' where a score of 7-10 is received) as a proportion of all organisation user CSAT survey responses received.