Additional Info

Field Value
Data last updated unknown
Metadata last updated unknown
Created unknown
Format text/csv
License OGL-UK-3.0

Data Dictionary

Column Title Type Description
YEAR_MONTH Year and Month as YYYY-MM date

The relevant period for each of the below fields. Example: 2014-01

COMPLETION_RATE Completion rate percentage number

Calculated Proportion of Digital Applications Completed during the period divided by Digital Applications Started during the period

TOTAL_TRANSACTIONS Total applications Received integer

Count of applications received via all routes for this cohort during the period

DIGITAL_TAKE_UP Digital take-up percentage integer

Calculated Proportion of Applications Received via digital routes during the period divided by 'Total applications Received'

SURVEY_RESPONSES Survey Responses integer

Number of responses received from the 'customer satisfaction survey' during the period

SATISFIED_RESPONSES Satisfied Responses integer

The number of responses rating their satisfaction with the service 7 or more out of 10 during the period

USER_SATISFACTION Percentage of Satisfied responses number

Calculated Proportion of 'Satisfied Responses' divided by 'Survey Responses' received