Additional Info

Field Value
Data last updated 3 September 2024
Metadata last updated 3 September 2024
Created 3 September 2024
Format text/csv
Licence UK Open Government Licence (OGL)

Data Dictionary

Column Title Type Description
MONTH Month date The relevant period for each of the below fields
COMPLETION_RATE Completion rate percentage string Calculated Proportion of Digital Applications Completed during the period divided by Digital Applications Started during the period
TOTAL_TRANSACTIONS Total applications Received integer Count of applications received via all routes for this cohort during the period
DIGITAL_TAKE_UP Digital take-up percentage string Calculated Proportion of Applications Received via digital routes during the period divided by 'Total applications Received'
SURVEY_RESPONSES Survey Responses integer Number of responses received from the 'customer satisfaction survey' during the period
SATISFIED_RESPONSES Satisfied Responses integer The number of responses rating their satisfaction with the service 7 or more out of 10 during the period
USER_SATISFACTION Percentage of Satisfied responses string Calculated Proportion of 'Satisfied Responses' divided by 'Survey Responses' received