Field | Value |
---|---|
Data last updated | September 3, 2024 |
Metadata last updated | September 3, 2024 |
Created | September 3, 2024 |
Format | CSV |
License | Open Government Licence 3.0 (United Kingdom) |
Column | Title | Type | Description |
---|---|---|---|
MONTH | Month | date | The relevant period for each of the below fields |
COMPLETION_RATE | Completion rate percentage | string | Calculated Proportion of Digital Applications Completed during the period divided by Digital Applications Started during the period |
TOTAL_TRANSACTIONS | Total applications Received | integer | Count of applications received via all routes for this cohort during the period |
DIGITAL_TAKE_UP | Digital take-up percentage | string | Calculated Proportion of Applications Received via digital routes during the period divided by 'Total applications Received' |
SURVEY_RESPONSES | Survey Responses | integer | Number of responses received from the 'customer satisfaction survey' during the period |
SATISFIED_RESPONSES | Satisfied Responses | integer | The number of responses rating their satisfaction with the service 7 or more out of 10 during the period |
USER_SATISFACTION | Percentage of Satisfied responses | string | Calculated Proportion of 'Satisfied Responses' divided by 'Survey Responses' received |