Thank you for your request for information as outlined below:

I would like to make a freedom of information request regarding the following:

• When was the latest NHS jobs recruitment system introduced?

• A brief summary of issues reported to you regarding problems with the system between 30 January and 3 February 2023?

• A brief summary of any problems with the system that may have affected users between 30 January and 3 February 2023?

Your request was received on 14th February 2023 and I am dealing with it under the terms of the Freedom of Information Act 2000.

Response

Question 1

We started looking into a new service in 2018 and the first release of a new feature was summer 2019.

Question 2

Below is a summarised list of incidents/issues during the period described in your request;

Employer - couldn’t offer job due to no offer button available.

Employer - receiving a “Sorry there is a problem” (STIAP) when trying to login.

Employer - offer state invalid message when sending offer.

Employer - duplicate essential criteria on vacancy.

Employer – Vacancy closed early

Applicant – Email change

Applicant – Name change

Employer – Duplicate offer shown in the system.

Employer – Cannot see all applications

Employer – Status of vacancy should be published but sat in interview.

Employer – user error shortlist revert

Employer – Marked 3 to interview from 5, when moving forward the system wants to email all 5 as unsuccessful.

Applicant – STIAP when accepting to move to another listing.

Employer – Arranged interviews out of system now want them reinstating.

Employer – Added an applicant to listing, applicant has completed application, but showing incomplete for employer so can’t shortlist.

Employer – Applicant withdrew, then changed their mind, raised to be reinstated.

Employer – Request to remove someone from at risk register.

Employer – Vacancy did not close on closing date.

Employer – Request to remove offers from dashboard.

Employer – Jobs not pulling to NHS Jobs from Applicant Tracking System

Employer – Not allowing to progress, asking to invite to interview but interviews already scheduled

Master admin – Issue with not allowing master admin to update accounts.

Question 3

There were no P1 or P2 in this period which we would class as problems with the system.

If you have any queries regarding the data provided, or if you plan on publishing, the data please contact nhsbsa.foirequests@nhs.net ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented.

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The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHS Jobs, NHSBSA Copyright 2023” This information is licenced under the terms of the Open Government Licence:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated.

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