Request

“I am requesting a copy of your "Full NHSBSA COMPLAINTS HANDLING POLICY AND PROCEDURE". I have searched the NHSBSA website for this policy but can only find a summary document (V1 06.2019), which in turn refers to the FULL POLICY.

Response

A copy of the information is attached.

Unfortunately, this disclosure log does not currently support the file type which the requested information has been provided in. If you wish to request the information which was disclosed in response, please contact nhsbsa.foirequests@nhs.net quoting the above reference number.

Please note that this request and our response is published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-32065