Thank you for your request for information about the following: With reference to the Vaccine Damage Payment Scheme (VDPS) and its management and reporting systems and procedures please provide all relevant details on the Service Level Agreements (SLA) and Key Performance Indicators (KPI) used to control and manage the department to include past/recent performances.

Your request was received on 2 November 2022, and I am dealing with it under the terms of the Freedom of Information Act 2000.

Response

A copy of the information is attached. We do not currently hold data on performance against the “Providing claims form to claimants without online access” SLA.

Data Queries

If you have any queries regarding the data provided, or if you plan on publishing the data please contact nhsbsa.foirequests@nhs.net ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented.

If you plan on producing a press or broadcast story based upon the data please contact nhsbsa.communicationsteam@nhs.net. This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2022” This information is licenced under the terms of the Open Government Licence:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.