Request

‘1) Please can you confirm how many outstanding claims are still progressing due to covid-19 and how many have been finalised to date (with decisions being communicated to the claimant)?

2) Please can you provide a full process flow of how claims progress from a claim to a decision?’

Response

Please accept my sincerest apologies for the delay in this response. This was due to an administrative error. I take my responsibility to respond to FOI requests within the required timescales seriously and unfortunately on this occasion I have not been able to do so.

Question 1

All the following responses will be related to COVID-19. As of 21 October 2022:

There are 2,612 claims that are outstanding.

244 claimants have had the decision of their claim communicated.

Question 2

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHS Business Services Authority. However, the process which VDPS follows has been created.

Unfortunately, this disclosure log does not currently support the file type which the requested information has been provided in. If you wish to request the information which was disclosed in response, please contact nhsbsa.foirequests@nhs.net quoting the above reference number.

Data Queries

If you have any queries regarding the data provided, or if you plan on publishing the data please contact nhsbsa.foirequests@nhs.net ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented.

If you plan on producing a press or broadcast story based upon the data please contact nhsbsa.communicationsteam@nhs.net. This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2022” This information is licenced under the terms of the Open Government Licence:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.