‘1) Please can you confirm how many outstanding claims are still progressing due to covid-19 and how many have been finalised to date (with decisions being communicated to the claimant)?
2) Please can you provide a full process flow of how claims progress from a claim to a decision?’
Please accept my sincerest apologies for the delay in this response. This was due to an administrative error. I take my responsibility to respond to FOI requests within the required timescales seriously and unfortunately on this occasion I have not been able to do so.
All the following responses will be related to COVID-19. As of 21 October 2022:
There are 2,612 claims that are outstanding.
244 claimants have had the decision of their claim communicated.
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