Thank you for your request for information about the following:

‘Could I get a copy of the compliance procedure, we would like to go straight to the highest stage as you have not done what we have asked. In addition to this please provide freedom of information for the following:

1. the total number successful claims.

2. The total number of unsuccessful claims.

3. The categories of specific payments to job roles as specified in the documents you have provided A time frame of 28 days is more than sufficient time to provide this information within legal legislation.

In addition to my previous message pease also provide freedom of information for the following:

4 - The average timescale families have to wait to hear if there claim will be awarded.’

Your request was received on 14 October 2022 and I am dealing with it under the terms of the Freedom of Information Act 2000.

Response

Compliance Procedure

We do not hold a document with this name. We have provided the procedure followed by colleagues working on the Coronavirus Life Assurance Scheme (CLAS). Some information has been redacted (blacked out) as the information is exempt and is being withheld under the below exemptions.

Section 40(2) – Personal Data

Please be aware that I have decided not to release full details of staff as this information falls under the exemption in Section 40 subsections 2 and 3(A)(a) of the Freedom of Information Act.

This is because it would breach the first data protection principle as:

a) It is not fair to disclose these people’s personal details to the world and is likely to cause damage or distress to staff.

b) These details are not of sufficient interest to the public to warrant an intrusion into the privacy of those staff.

Please click the below web link to see the exemption in full.

https://www.legislation.gov.uk/ukpga/2000/36/section/40

Section 31(1) – Crime Prevention

Some of the information you requested is being withheld as it falls under the exemption in section 31(1) of the Freedom of Information Act. In applying this exemption, we have balanced the public interest in withholding the information against the public interest in disclosing the information. The annex at the end of this letter sets out the exemption in full, as well as the factors considered when deciding that in all the circumstances of the case, the public interest in maintaining the exemption outweighs the public interest in disclosing the information.

The below web link sets out the exemption in full.

https://www.legislation.gov.uk/ukpga/2000/36/section/31

Please see the below factors in favour of maintaining the exemption, and in favour disclosure of the information.

Factors for Disclosure

• None

Factors for Withholding

• Disclosure would reveal the locations and file structure of our systems, which would help cyber criminals locate sensitive documents in the event of a successful cyber-attack.

• Increased cost to the taxpayer of restoring systems/information following a successful cyber-attack

• Some of the information regarding naming conventions of temporary national insurance numbers would be useful to potential fraudsters, allowing them to fraudulently access information they are not entitled to.

Unless otherwise labelled, the redactions are made under S.40(2) of FOIA.

Unfortunately, this disclosure log does not currently support the file type which the requested information has been provided in. If you wish to request the information which was disclosed in response, please contact nhsbsa.foirequests@nhs.net quoting the above reference number.

Question 1, 2 and 4

As of 21 October 2022, 812 claims have been received. 738 claims have been accepted for payment and the remainder are going through the stages of being processed and assessed. 50 claims have been unsuccessful as they did not meet the eligibility criteria for payment.

The average timescale families have to wait to hear if their claim will be awarded was 58 days.

Question 3

A copy of the information is attached.

Data Queries

If you have any queries regarding the data provided, or if you plan on publishing the data please contact nhsbsa.foirequests@nhs.net ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented.

If you plan on producing a press or broadcast story based upon the data please contact nhsbsa.communicationsteam@nhs.net. This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2022” This information is licenced under the terms of the Open Government Licence:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.