Thank you for your request for information about the following:

‘Please could you provide the following information:

• Number of Employees

• Number of IT Staff

• The name of your current IT Service Management Software and the company that supplies it

• Whether this this a Cloud / SaaS or On-Premise Solution

• The number of licences and whether these are Named or Concurrent

• The length of your current contract for this Software / Service

• The contract expiry date, and whether you intend to change it

• The Contract Review Date: (approximate date of when the organisation is planning to review this contract.):

• The Annual cost of the contract

• The Total cost of the contract

• The person responsible for this Software / Service and their contact details (name + email + direct phone number if possible)

• The lead person to contact about any future projects to review or replace this Software / Service, and their contact details (name + email + direct phone number if possible) If this solution is currently on Premise, please could you also provide the following information:

• Do you have a cloud migration strategy?

• If so, is there specific budget allocated to this?

• Would you be looking to move to a cloud service at the end of the current contract?

Your request was received on 15th September 2022 and I am dealing with it under the terms of the Freedom of Information Act 2000.

Response

A copy of the information is attached.

Number of Employees

3800

Number of IT Staff

A range of between 300-500

The name of your current IT Service Management Software and the company that supplies it –

ManageEngine supplied by Softcat plc

Whether this this a Cloud / SaaS or On-Premise Solution

Cloud

The number of licences and whether these are Named or Concurrent

1. We do not know what you mean by “Named or Concurrent”.

The length of your current contract for this Software / Service

3 years

The contract expiry date, and whether you intend to change it

The contract expiry date – December 2024. No current decision on changing this.

The Contract Review Date: (approximate date of when the organisation is planning to review this contract.):

2nd anniversary

The Annual cost of the contract

£92,627.00

The Total cost of the contract

£277,878.55

The person responsible for this Software / Service and their contact details (name + email + direct phone number if possible)

Claire Gallant, claire.gallant@nhs.net  

The lead person to contact about any future projects to review or replace this Software / Service, and their contact details (name + email + direct phone number if possible)

Claire Gallant, claire.gallant@nhs.net

Please note that Claire Gallant does not consent to her contact details being used for the purposes of direct marketing.

Contact Phone Number

Please be aware that I have decided not to release Claire Gallant’s phone number. Therefore this information falls under the exemption in section 40 subsections 2 and 3 (a) of the Freedom of Information Act. This is because it would breach the first data protection principle as: a) it is not fair to disclose, a direct phone number to the world and is likely to cause damage or distress. b) these details are not of sufficient interest to the public to warrant an intrusion into the privacy of the staff.

Please click the below web link to see the exemption in full.

https://www.legislation.gov.uk/ukpga/2000/36/section/40

Data Queries

If you have any queries regarding the data provided, or if you plan on publishing the data please contact nhsbsa.foirequests@nhs.net ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented.

If you plan on producing a press or broadcast story based upon the data please contact nhsbsa.communicationsteam@nhs.net. This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2022” This information is licenced under the terms of the Open Government Licence:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.