Request

Please provide the number of complaints received by SBS payroll over the last year. Please also provide the number and percentage of complaints which are responded to fully within your 10 working day turnaround period and your mean and median response time. Please break all this information down by month

Response

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHS Business Services Authority.

NHS Shared Business Services (SBS)

You may wish to contact NHS Shared Business Services Limited (NHS SBS) to request this information. Please note, however, NHS SBS is not defined as a “public authority” within the Freedom of Information Act 2000 (the “Act”) and therefore does not fall within the scope of the Act. As such, NHS SBS has no obligation to release any information it holds.

Please note that this response will be published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-25513

Your personal details will be removed from the published response.