Request

I would like to submit a new FOI request. All or some of the information provided previously has expired, I require an update on the questions below. See my request below:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP

5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

Contract 2 - Incoming and Outgoing of call services.

6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

12.Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

15.WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

16.Contract Description: Please can you provide me with a brief description for each contract

17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.

1. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above. Please acknowledge the receipt of this email

Response

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

We have only one contract for this service – The Corporate Telephony Contract with Nasstar.

2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.

This is not a rolling contract, the contract is 4 years with x2, 12 month options to extend. The initial 4 year period will end on the 22 September 2022 and the options to extend that have been built into the contract may follow.

3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

The contract is 4 years with x2, 12 month options to extend. The initial 4 year period will end on the 22 September 2022 and the options to extend that have been built into the contract may follow.

4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP

We have approximately 40 Analogue Lines and the rest of our estate accesses a Unified Communication Solution with approx 2318 users and Contact Centre solution with approx 424 users.

5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN.

Nasstar is the only provider and as per the above responses.

Contract 2 - Incoming and Outgoing of call services.

6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

As per above these services are all provided by Nasstar.

7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

As per above these services are all provided by Nasstar.

8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

As per above these services are all provided by Nasstar.

9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

As per above these services are all provided by Nasstar.

10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

As per above these services are all provided by Nasstar.

Contract 3 - The organisation's broadband provider.

11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

Vodafone

12.Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

Started on the 1 February 2022 and is a 2 year contract.

13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

£12,000 per annum is the estimated cost.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

Virgin Media Business

15.WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

Not a rolling contract, this contract will end on the 27/09/2025.

16.Contract Description: Please can you provide me with a brief description for each contract

This contract is for Wider Area Network Services and Local Area Network Services.

17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.

Approx 12 sites.

1. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

Between £600,000 to £800,000 per annum, estimate only.

19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

This was procured via the Crown Commercial Services Network Services Framework

20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above. Please acknowledge the receipt of this email,

Under Section 21 of the Act, we are not required to provide information in response to a request if it is already reasonably accessible to you. Contact details for our Head of Commercial Services can be found at.

https://www.contractsfinder.service.gov.uk/Notice/5682cec7-78a6-4d2a-853f-f1afd67e5939?origin=SearchResults&p=1

Please note Sean Murphy does not consent to his contact details being used for the purposes of direct marketing.