FOI-03720
Additional Info
| Field | Value |
|---|---|
| Data last updated | 5 May 2026 |
| Metadata last updated | 5 May 2026 |
| Created | 5 May 2026 |
| Format | text/csv |
| Licence | Open Government Licence 3.0 (United Kingdom) |
Data Dictionary
| Column | Title | Type | Description |
|---|---|---|---|
| HELPLINE | Helpline | string | Type of helpline - Member, Employer or POL |
| METRIC | Metric | string | Metric in question |
| JAN_26 | Jan-26 | integer | Volumes of the metric for the month |
| FEB_26 | Feb-26 | integer | Volumes of the metric for the month |
| MAR_26 | Mar-26 | integer | Volumes of the metric for the month. Please note that a blank cell is intentional as from end of February 2026, certain changes to the phone system were made, meaning customer selections are now recorded differently. As a result, we can no longer provide some of the previous call figures, including the number of calls received at POL, from that date onwards, and this is likely to continue going forward. |