Thank you for your request for information about the following:

Request

‘I would like to know:

1) The number of suppliers who have refunded money which was over paid to them by the NHS Business Services Authority between April1 2024 and March 31 2025

2) The business type of each supplier

3) The amount of such refunds

4) Whether the error was identified by the supplier or by the NHS

5) The time frame between initial payment and receipt of refund (in days)

6) The number of suppliers who have received credits against valid invoices for amounts overpaid to them by the NHS between April 1 2024 and March 31 2025

7) The business type of each supplier

8) The amount of such credits

9) Whether this was identified by the supplier or by the NHS

10) The time frame between initial payment and use of credit against a due invoice (in days)

11) As of March 31 2025 what was the value of credits and credit balances owed back by suppliers

12) The business type of each supplier

13) The scheduled repayment / recovery date for these amounts’

The NHS Business Services Authority (NHSBSA) received your request on 11 February 2026.

We have handled your request under the Freedom of Information Act 2000 (FOIA).

Our response

I can confirm that the NHSBSA holds the information you have requested.

Question 1 - The number of suppliers who have refunded money which was over paid to them by the NHS Business Services Authority between April1 2024 and March 31 2025

4

Question 2 - The business type of each supplier

1. NHS

2. Property management

3. Software

4. Property management

Question 3 - The amount of such refunds

The amount of such refunds totals £34,713.59.

Question 4 - Whether the error was identified by the supplier or by the NHS

The NHSBSA identified the overpayments.

Question 5 - The time frame between initial payment and receipt of refund (in days)

1. 3

2. 20

3. 9

4. 17

Question 6 - The number of suppliers who have received credits against valid invoices for amounts overpaid to them by the NHS between April 1 2024 and March 31 2025

There are no suppliers that have received credits against valid invoices for amounts overpaid to them by the NHSBSA between 1 April 2024 and 31 March 2025.

We’re therefore unable to answer questions 7 to 13.

Question 7 - The business type of each supplier

Question 8 - The amount of such credits

Question 9 - Whether this was identified by the supplier or by the NHS

Question 10 - The time frame between initial payment and use of credit against a due invoice (in days)

Question 11 - As of March 31 2025 what was the value of credits and credit balances owed back by suppliers

Question 12 - The business type of each supplier

Question 13 - The scheduled repayment / recovery date for these amounts

Data Queries

Please contact foirequests@nhsbsa.nhs.uk ensuring you quote the above reference if you have any specific questions regarding this response; or, if you feel you may be misunderstanding or misinterpreting the information; or, if you plan on publishing the data.

Reusing the data and copyright

If you plan on producing a press or broadcast story based upon the data please contact communicationsteam@nhsbsa.nhs.uk. This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2026”. Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.