Thank you for your request for information about the following:

Request

‘My request concerns the Immediate Choice cohort: members who retired between 1 April 2015 and 30 September 2023. As of today, 3 February 2026, please provide the following data:

1. How many retired members in the Immediate Choice cohort have yet to receive their Remediable Service Statement?

2. Of the outstanding cases identified in Question 1, how many relate to members who were due to receive their RSS by the October 2025 statutory/revised deadline?

3. How many members who retired during the 2021/22 financial year are still awaiting their RSS?

4.Of the total outstanding Immediate Choice cases, what percentage are currently categorised as requiring manual calculation versus those scheduled for automated processing?

5. What is the total estimated value of the 8% interest payments the NHSBSA expects to pay on arrears specifically due to delays in issuing statements beyond the October 2025 deadline?’

The NHS Business Services Authority (NHSBSA) received your request on 3 February 2026.

We have handled your request under the Freedom of Information Act 2000 (FOIA).

Our response

I can confirm that the NHSBSA holds some of the information you have requested.

Immediate Choice is considered as members in the following Cohorts:

0 - Ill Health Reassessments with different outcomes

1 - Retired by 1/10/23 – unprotected and no benefits in payment for remedy period

2 - Retired by 1/10/23 - taper protected and benefits in payment for remedy period in part only

3 - Retired by 1/10/23 – unprotected and benefits in payment for remedy period

4 - Retired by 1/10/23 -taper protected and benefits in payment for remedy period

5 - Retired by 1/10/23 – protected and benefits in payment for remedy period

6 - Retirees from 1/10/23

9 – Deceased

We maintain dashboards tracking McCloud statistics, including RSS and RPSS provision.

Question 1 - How many retired members in the Immediate Choice cohort have yet to receive their Remediable Service Statement?

299,230

Question 2 - Of the outstanding cases identified in Question 1, how many relate to members who were due to receive their RSS by the October 2025 statutory/revised deadline?

42,251

Question 3 - How many members who retired during the 2021/22 financial year are still awaiting their RSS?

38,585

Question 4 - Of the total outstanding Immediate Choice cases, what percentage are currently categorised as requiring manual calculation versus those scheduled for automated processing?

Based on our current assessment of system capability, we expect approximately 70% of outstanding Immediate Choice cases to be processed automatically, with the remaining 30% requiring manual intervention. These figures reflect our best assessment at this stage; the definitive split will be confirmed once processing is underway.

Question 5 - What is the total estimated value of the 8% interest payments the NHSBSA expects to pay on arrears specifically due to delays in issuing statements beyond the October 2025 deadline?

Following a search of our paper and electronic records, I have established that the information you requested is not held by the NHSBSA.

There are more than 400,000 statements to be issued, and members have 12 months from receipt of their statement to decide if they want to change their benefits. Interest can only be calculated at the point we receive the notification from the member that they wish to change their benefits. As we are unable to predict how many members will elect to do so, it is not possible to provide an estimate of the potential cost.

Data Queries

Please contact foirequests@nhsbsa.nhs.uk ensuring you quote the above reference if you have any specific questions regarding this response; or, if you feel you may be misunderstanding or misinterpreting the information; or, if you plan on publishing the data.

Reusing the data and copyright

If you plan on producing a press or broadcast story based upon the data please contact communicationsteam@nhsbsa.nhs.uk. This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2026”. Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.