Thank you for your request for information about the following:

Request

‘How many patients in England switched their nominated pharmacy for electronic prescriptions from Pharmacy2U to another pharmacy between January 1, 2025 and January 14, 2026? How many patients have tried to switch their nominated pharmacy for electronic prescriptions from Pharmacy2U to another pharmacy between January 1, 2025 and January 14, 2026? How many patients in England switched their nominated pharmacy for electronic prescriptions from Boots to another pharmacy between January 1, 2025 and January 14, 2026? How many patients in England switched their nominated pharmacy for electronic prescriptions from Well Pharmacy to another pharmacy between January 1, 2025 and January 14, 2026?’

The NHS Business Services Authority (NHSBSA) received your request on 14 January 2026.

We have handled your request under the Freedom of Information Act 2000 (FOIA).

Our response

I am writing to advise you that, following a search of our paper and electronic records, the information you requested is not held by the NHSBSA. The NHSBSA does not hold data on a patient's nominated pharmacy.

Advice and assistance

Having reviewed your request, I believe NHS England may hold some or all of the information you require. They can be contacted at:

NHS England

PO Box 16738

Redditch

B97 9PT

Telephone 0300 311 22 33

Email: england.contactus@nhs.net

Web: http://www.england.nhs.uk/contact-us/foi/

Following the announcement on 13 March 2025 regarding the disbanding of NHS England, please be assured that at this time they can be contacted for information as normal.

More information can be found here: https://www.england.nhs.uk/