Request

I request NHS-held data from NHS-funded talking-therapy services in Greater Manchester, Merseyside & Lancashire NHS Trusts. If regional breakdowns are available, please include to allow comparison and understanding of adoption of point-of-need or Single-Session Therapy (SST) provision. Please provide:

Number or proportion of clients attending only a single session and not returning, whether intentional or unintentional, whether one session was offered or more were offered but not attended and whether the session met client needs ('good enough') or the client disengaged ('ghosted'.)

Any thematic analysis, recorded evaluation, or other information explaining why clients do not return after one session, including if feedback on meeting therapeutic goals was sought to support evidence of 'good enough or not' outcomes.

Most recent summary data showing mean, median and mode number of sessions attended and any related analysis of session-attendance patterns, including outcomes or reasons for discontinuation - especially if more than one session was intended and agreed during the first meeting.

Any policies, guidance, or internal reports relating to SST or other point-of-need therapy, including service capacity, workforce availability, or resource constraints.

If NHSBSA does not hold this information, please advise which NHS body would.

Response

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHSBSA.

Having reviewed your request, I believe that it is possible that NHS England or each Integrated Care Board (ICB) may hold some or all of the information you require.

They can be contacted at:

Integrated Care Board (ICB)

You can find each local ICB at: https://www.nhs.uk/nhs-services/find-your-local-integrated-care-board/

NHS England

NHS England

PO Box 16738

Redditch

B97 9PT

Telephone 0300 311 22 33

Email: england.contactus@nhs.net

Web http://www.england.nhs.uk/contact-us/foi/

Following the announcement on 13 March 2025 regarding the disbanding of NHS England, please be assured that at this time they can be contacted for information as normal.