Thank you for your request for information about the following:

Request

The lady I spoke with on the phone said to me that this has happened to a lot of people, because the move from the old system to universal credits, means that the threshold lowers and you are not formally made aware

Who else has this happened to? With the freedom of information act, I am sure we can look into this and find out how many other people have been put through this unnecessary trauma.

The NHS Business Services Authority (NHSBSA) received your request on 15 November 2025.

We have handled your request under the Freedom of Information Act (FOIA) 2000.

Our response

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHSBSA.

Advice and Assistance

Having reviewed your request, I believe that it is possible that the Department of Work and Pensions (DWP) may hold some or all of the information you require.

They can be contacted at:

Freedom of Information requests
Department for Work and Pensions
Caxton House
Tothill Street
London
SW1H 9NA

Email: freedom-of-information-request@dwp.gov.uk