Request

Please provide the following information where available:

Current IT Service Model: Is your IT delivery primarily in-house, outsourced, or a hybrid approach, and if not delivered in-house, who provides this service?

Major IT Contracts: Key details of significant IT service contracts (including scope, value, end date and any options for extension or renegotiation).

Future IT Plans: Any strategic plans or considerations for changing IT delivery models (e.g., outsourcing, in-sourcing, multi-sourcing).

Clarifications

On the 25 February 2025 you clarified the following:

Many thanks for your email, to clarify, can you provide details of any contracts over £100k used in the delivery of the following IT services:

• End User Devices (user devices and print services)
• Networks (WAN, LAN, WiFi)
• Compute and Storage (physical and virtual)
• Hosting (Data Centre and Cloud)
• Telephony (fixed, mobile and contact centre)
• Service operations

On the 10 March 2025 you further clarified:

Many thanks. I was thinking wider, in terms of your IT operations, which would include service management.

Our response

Question: Current IT Service Model: Is your IT delivery primarily in-house, outsourced, or a hybrid approach, and if not delivered in-house, who provides this service?

We can confirm all our IT delivery in relations to ITSM is in-house, as is our IT operations such as Infrastructure Services, Security Operations, Platform Services and IT User Services.

Question: Major IT Contracts: Key details of significant IT service contracts (including scope, value, end date and any options for extension or renegotiation).

Details of significant contracts can be found below in line with the request. Further details of NHSBSA’s full commercial pipeline can also be found at the link below:

https://opendata.nhsbsa.net/theme/nhsbsa-business-intelligence

Question: Future IT Plans: Any strategic plans or considerations for changing IT delivery models (e.g., outsourcing, in-sourcing, multi-sourcing).

We do not plan to change the way we are currently operating at this time, however as with most organisations this will be reviewed periodically and in line with our strategy.

Data Queries

Please contact foirequests@nhsbsa.nhs.uk ensuring you quote the above reference if you have any specific questions regarding this response; or, if you feel you may be misunderstanding or misinterpreting the information; or, if you plan on publishing the data.

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The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement:

“NHSBSA Copyright 2025” This information is licenced under the terms of the Open Government Licence:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

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Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.