Thank you for your request for information about the following:
Request
‘Documents discussing the turn around time to unlock My NHS Pensions online access after lock out. All documents and operational discussions relating to overseas access to My NHS Pension online for retired NHS pension recipients.’
The NHS Business Services Authority (NHSBSA) received your request on 11 December 2024.
We have handled your request under the Freedom of Information Act (FOIA) 2000.
Our response
I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHS Business Services Authority.
Advice and assistance
There are no documents or operational discussions regarding the time to unlock My NHS Pensions online or relating to overseas access to My NHS Pension online.
For members who are registered to use the service, but their account becomes locked, the service level agreement on the My NHS Pensions email account is 5 to 10 working days.
Data Queries
If you have any queries regarding the data provided, or if you plan on publishing, the data please contact foirequests@nhsbsa.nhs.uk ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented.
Reusing the data and copyright
If you plan on producing a press or broadcast story based upon the data please contact communicationsteam@nhsbsa.nhs.uk. This is important to ensure that the figures are not misunderstood or misrepresented.
The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:
http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/
Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2025” Failure to do so is a breach of the terms of the licence.
Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.