Request

I am currently developing an applicant toolkit guide for candidates applying for NHS vacancies and am interested to know if you would be willing to share the main reasons candidates contact the NHS jobs helpdesk?

In particular I am looking at accessibility and candidates that may require additional support and it would be useful to understand the main queries you receive on this topic so we could look to incorporate the main themes in our user guide?

Response

I can confirm that the NHSBSA holds the information you have requested, and a copy of the information is attached.

The data includes email and telephone logs from the helpdesk which are organised by categories and subcategories.

This dataset covers the last 12 months, and it is the most detailed information we have available.

Please note that this information will be published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-02333

Your personal details will be removed from the published response.

Data Queries

Please contact foirequests@nhsbsa.nhs.uk ensuring you quote the above reference if you have any specific questions regarding this response; or, if you feel you may be misunderstanding or misinterpreting the information; or, if you plan on publishing the data. Reusing the data and copyright

If you plan on producing a press or broadcast story based upon the data please contact communicationsteam@nhsbsa.nhs.uk. This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2024” Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.