Request

I am currently developing an applicant toolkit guide for candidates applying for NHS vacancies and am interested to know if you would be willing to share the main reasons candidates contact the NHS jobs helpdesk?

In particular I am looking at accessibility and candidates that may require additional support and it would be useful to understand the main queries you receive on this topic so we could look to incorporate the main themes in our user guide?

Response

I can confirm that the NHSBSA holds the information you have requested, and a copy of the information is attached.

The data includes email and telephone logs from the helpdesk which are organised by categories and subcategories.

This dataset covers the last 12 months, and it is the most detailed information we have available.

Please note that this information will be published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-02333