Request

How frequent and what dates and times has the website been down for applying for a GHIC card

Date Range: 01/01/2024 -01/10/2024

Response

II can confirm that the NHSBSA holds the information you have requested.

Table 1 - Dates and times are when the GHIC application process was not available due to planned system maintenance. Maintenance includes introducing new functions and improving the user experience.

Table 2 – Dates and times are when the GHIC application process was affected for unplanned reasons. We have indicated below whether the GHIC application process was partially available or not available at all. If partially available, GHIC application processing was either partly working or fully working for intermittent periods.

Please read the below notes to ensure correct understanding of the data.

• The GHIC application system can be accessed via an NHS landing page Applying for healthcare cover abroad (GHIC and EHIC) - NHS (www.nhs.uk). The availability of the NHS website containing this landing page and local internet conditions are not included as they are not in the control of the NHSBSA.
• The outage information provided covers the GHIC application process available at Get healthcare cover for travelling abroad - NHSBSA

Publishing this response

Please note that this information will be published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-02286

Your personal details will be removed from the published response.

Data Queries

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The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2024” Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.