Request

1) Do you use a tool for Surveys? (a survey tool would help to create the survey, design the questions, distribute the survey, drive responses, and build out reports and insights into the data) 2) If so, which supplier do you use for this tool? 3) How much do you spend annually on a Survey Tool? 4) Which month & year does your contract with your supplier end? 5) Who is the budget holder for this contract?

Response

Question 1

We use tools for Customer Surveys and Employee Engagement Surveys.

Question 2

Customer Surveys: Snap Surveys Limited

Employee Engagement Surveys: Best Companies

Question 3

Customer Surveys: £15,086.50

Employee Engagement Surveys: £25,730

Question 4

Customer Surveys: August 2024

Employee Engagement Surveys: August 2024

Question 5

Best Companies – Head of Communications and Marketing

Snap Surveys – Head of DDAT Strategy and Data Management

Publishing this response

Please note that this information will be published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-02113