Request

1. Telephony and UC/ Collaboration

a. Please confirm the manufacturer of your telephony system(s) that are currently in place b. When is your contract renewal date? c. Who maintains your telephony system(s)? d. Do you use Unified Communications or Collaboration tools , if so which ones?

1. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5 b) Which partner looks after your Microsoft tenant? c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?

1. Storage

a. Does your organisation use on-premise or cloud storage or both? b. Please confirm the on-premise hardware manufacturer c. Please confirm your cloud storage provider d. What is your annual spend on cloud storage? e. How do you back up your data and with who e.g. Backup as a Service

Response

Question 1a.

Back office system provided by Microsoft Teams; Front office provided by AWS Connect.

Question 1b.

Back office contract renewal date: 30/07/2027; Front office contract renewal date: 18/04/2027

Question 1c. Back office support model includes Microsoft, Cisilion and in-house; Front office support is provided by the Managed Service Provider Capita Business Services Ltd.

Question 1 d. Telephony Teams Direct Routing is our main Collaboration tool for the back office and for the front office Contact Centre the AWS Connect solution includes both Unified Comms and Collaboration applications.

Question 2a.

Mixture of E1, E3 and E5.

Question 2 b.

NHSBSA tenant managed in-house.

Question 2 c.

There is currently a hybrid approach to hosting. This includes both public and private cloud, and a small footprint locally.

Question 3a.

Both

Question 3b.

Dell and EMC

Question 3c.

Azure, Oracle and AWS

Question 3d.

Due to having multiple cloud solutions, spend on cloud storage is covered across various enterprise agreements and is estimated at approximately £900,000 per annum (ex. VAT).

Question 3e.

Rubriks for M365, Azure native tooling, AWS backup solution on databases, IBM Spectrum for On-Premise, Oracle automated backups to either object storage or Autonomous Recovery Service

Publishing this response

Please note that this information will be published on our Freedom of Information disclosure log at:

https://opendata.nhsbsa.net/dataset/foi-01885