Thank you for your request for information about the following:

• Copy of accessibility policy

• Every reasonable adjustment request made by a customer (and which were granted)

• Confirmation by our department or DHSC of why we are not able to do to fill out a medex as a reasonable adjustment.

Your request was received on 12 October 2023 and I am dealing with it under the terms of the Freedom of Information Act 2000.

Response

Question 1

The Accessibility policy we follow is the WCAG2.1. It is available from the following web link:

https://www.w3.org/TR/WCAG21/#ack_participants-active

Aside from this policy, we also have accessibility statements available on our website. The ‘respond to your letter’ relates to Penalty Charges:

https://www.nhsbsa.nhs.uk/accessibility-statement-respond-your-letter

The following applies to the NHS BSA website overall:

https://www.nhsbsa.nhs.uk/accessibility-statement-nhs-business-services-authority-website

Question 2

Following a search of our paper and electronic records, I have established that the information you requested is not held by the NHS Business Services Authority. This is because we do not record reasonable adjustments that have been requested or granted.

Question 3

The FP92A is the application form to apply for a Medical Exemption certificate (MEDEX). This form is a controlled document and can only be issued and signed by a GP or medical representative who has access to applicable medical records.

A GP or medical representative will be able to assist with the completion of this form.

More information is available at the following web link which is also attached:

https://faq.nhsbsa.nhs.uk/knowledgebase/article/KA-03719/en-us

Data Queries

If you have any queries regarding the data provided, or if you plan on publishing the data, please contact foirequests@nhsbsa.nhs.uk ensuring you quote the above reference. This is important to ensure that the figures are not misunderstood or misrepresented.

If you plan on producing a press or broadcast story based upon the data, please contact communicationsteam@nhsbsa.nhs.uk This is important to ensure that the figures are not misunderstood or misrepresented.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988 and is subject to NHSBSA copyright. This information is licenced under the terms of the Open Government Licence detailed at: http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Should you wish to re-use the information you must include the following statement: “NHSBSA Copyright 2023” This information is licenced under the terms of the Open Government Licence:

http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Failure to do so is a breach of the terms of the licence.

Information you receive which is not subject to NHSBSA Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. Please obtain their permission before reproducing any third party (non NHSBSA Copyright) information.