Request

Healthy start survey data – results and dates of
https://wh1.snapsurveys.com/SURVEY_PREVIEW.asp?k=159661449180 Can I have the newer survey data/report with all the data that is available? I am hoping to use that data in my research.

Response

Typed Survey Questions Please be aware that I have decided not to release the survey results where responses were typed by an individual beneficiary. This is because they could be identified when combined with other information that may be in the public domain or reasonably available.

This information falls under the exemption in section 40 subsections 2 and 3A (a) of the Freedom of Information Act.

This is because it would breach the first data protection principle as: a) it is not fair to disclose personal details to the world and is likely to cause damage or distress. b) these details are not of sufficient interest to the public to warrant an intrusion into the privacy of the patients.

Please click the below web link to see the exemption in full.

https://www.legislation.gov.uk/ukpga/2000/36/section/40

Breach of confidentiality

Please note that the identification of beneficiaries is also a breach of the common law duty of confidence. A beneficiary who has been identified could make a claim against the NHSBSA or yourself for the disclosure of the confidential information.

The information requested is therefore being withheld as it falls under the exemption in section 41(1) ‘Information provided in confidence’ of the Freedom of Information Act.

Please click the below web link to see the exemption in full.

https://www.legislation.gov.uk/ukpga/2000/36/section/41

Remaining information A copy of the information is attached. Please read the below notes to ensure correct understanding of the data.

This report contains data from our most recent customer satisfaction survey. The data is from November 2022, when this survey started, up to the end of July 2023.

Feedback is based on 2,996 respondents who are on the NHS Healthy Start scheme.

The numbers in brackets in each chart refer to the number of respondents (not all respondents will answer all questions depending on survey routing).

The chart labelled NPS (on a 1-10 scale) refers to our overall satisfaction question which reads: Overall, how satisfied are you with the NHS Healthy Start service? (where 1 is not at all satisfied and 10 is completely satisfied)