| Date Received | Feedback Summary | Feedback Type | CSAT Score | Category | Actions Taken | Priority | Status | Feedback Content | Notes |
|---|---|---|---|---|---|---|---|---|---|
| 09-09-2024 | *Rows are not ordered in the data correctly | CSAT Survey | 8 | Improvement | Added to development | High | In Progress | This relates to the new IHS data set, I wondered what the order is with the data as there doesn't seem to be any order?! Personally I think it should be ordered by month most recent at top down to oldest. It looks very odd as it is. | Related to a current ticket |
| 10-09-2024 | * Too much scrolling to get to the data files at the bottom of dataset page * Too many hyperlinks on the page that don’t go to the data. * Link to related dataset isn't clear |
CSAT Survey | 1 | Improvement | Exploring potential development | Medium | In Progress | On the page for the data I don't understand why you have a link to the other data set towards the top of the page and the link to the set I actually want miles down at the bottom. There are 3 other links off from this page before I even get to what I want to look at. And then the link right at the bottom isn't very clear with a heading Data and Resources with a link but no words. But the link above the actual data set under citation just opens the same page I am on again, why, this is very confusing, it needs to be removed. The same applies to the H&SC data set. | Looking at having a direct link to the data and resources as a tab at the top of the dataset page for easier access without scrolling |
| 12-12-2024 | Overall satisfaction: 8 | CSAT Survey | 8 | General Feedback | Not required | Low | Completed | It wasn't easy to find GP (as in Prescriber) details. | No suggestions, technical issues, or general feedback provided. |
| 28-01-2025 | Overseas Healthcare Services - Cost Recovery: 503 error when click the data link and then a captcha error when I tried to report an issue | ODP 'Report an Issue' button | N/A | Technical Issue | Confirmed issue was not present during testing | High | Completed | Issue encountered when clicking on a data link, followed by a captcha error when trying to report the issue. | It was confirmed that the issue was resolved on 28-01-2025, as the dataset was accessible by various colleagues using a mobile device with mobile data, a laptop connected to NHSBSA Wi-Fi, and, later, using home Wi-Fi also. As a result, no further action was taken. Additionally, the customer could not be contacted due to no contact details provided. The issue was verified to be resolved. |