Feedback Log

At the NHSBSA, we are committed to ensuring transparency and making our data as accessible as possible for all users.

This Feedback Log records all feedback in relation to the Open Data Portal which is gathered through our Customer Satisfaction Survey or by contacting our support team directly via email at DataServicesSupport@NHSBSA.nhs.uk.

Date Received	Feedback Summary	Feedback Type	CSAT Score	Category	Actions Taken	Priority	Status	Feedback Content	Notes
2025-02-28	English Prescribing Dataset (EPD) - Downloaded file is empty	ODP 'Report an Issue' button	N/A	Technical Issue	Raised with Datopian as an urgent issue	High	Under Investigation	When exporting the data for Dexcom One+ sensor, values are visible on screen but the downloaded Excel file is empty.	Fix to be live deployed 2025-03-28.
2025-01-28	Overseas Healthcare Services - Cost Recovery: 503 error	ODP 'Report an Issue' button	N/A	Technical Issue	Confirmed issue was not present during testing	High	Completed	503 error encountered when clicking data link; later, captcha error when trying to report.	Confirmed resolved on 28-01-2025; no further action taken.
2024-12-12	Overall satisfaction: 8	CSAT Survey	8	General Feedback	Not required	Low	Completed	It wasn't easy to find GP (as in Prescriber) details.	No suggestions or technical issues provided.
2024-09-10	Too much scrolling to access data files	CSAT Survey	1	Improvement	Exploring potential development	Medium	In Progress	The page layout makes it difficult to access data quickly.	Looking at adding a direct link to the data and resources at the top.
2024-09-09	*Rows are not ordered in the data correctly	CSAT Survey	8	Improvement	Added to development	High	In Progress	This relates to the new IHS dataset. The data appears unordered. It should be arranged by month with the most recent at the top.	Related to a current ticket