IHS health and care reimbursement scheme key performance indicators 2024-2025, Quarter 1
Key performance indicators 2024-2025, Quarter 1
Additional Info
Field | Value |
---|---|
Data last updated | unknown |
Metadata last updated | unknown |
Created | unknown |
Format | text/csv |
License | OGL-UK-3.0 |
Data Dictionary
Column | Title | Type | Description |
---|---|---|---|
MONTH | MONTH | date | The relevant period for each of the below fields |
COMPLETION_RATE | Completion rate percentage | string | Calculated Proportion of Digital Applications Completed during the period divided by Digital Applications Started during the period |
TOTAL_TRANSACTIONS | Total applications Received | integer | Count of applications received via all routes for this cohort during the period |
DIGITAL_TAKE_UP | Digital take-up percentage | string | Calculated Proportion of Applications Received via digital routes during the period divided by 'Total applications Received' |
SURVEY_RESPONSES | Survey Responses | integer | Number of responses received from the 'customer satisfaction survey' during the period |
SATISFIED_RESPONSES | Satisfied Responses | integer | The number of responses rating their satisfaction with the service 7 or more out of 10 during the period |
USER_SATISFACTION | Percentage of Satisfied responses | string | Calculated Proportion of 'Satisfied Responses' divided by 'Survey Responses' received |