Key performance indicators 2024-2025, Quarter 1
| Field | Value |
|---|---|
| Data last updated | September 3, 2024 |
| Metadata last updated | September 3, 2024 |
| Created | September 3, 2024 |
| Format | CSV |
| License | Open Government Licence 3.0 (United Kingdom) |
| Column | Title | Type | Description |
|---|---|---|---|
| MONTH | MONTH | date | The relevant period for each of the below fields |
| COMPLETION_RATE | Completion rate percentage | string | Calculated Proportion of Digital Applications Completed during the period divided by Digital Applications Started during the period |
| TOTAL_TRANSACTIONS | Total applications Received | integer | Count of applications received via all routes for this cohort during the period |
| DIGITAL_TAKE_UP | Digital take-up percentage | string | Calculated Proportion of Applications Received via digital routes during the period divided by 'Total applications Received' |
| SURVEY_RESPONSES | Survey Responses | integer | Number of responses received from the 'customer satisfaction survey' during the period |
| SATISFIED_RESPONSES | Satisfied Responses | integer | The number of responses rating their satisfaction with the service 7 or more out of 10 during the period |
| USER_SATISFACTION | Percentage of Satisfied responses | string | Calculated Proportion of 'Satisfied Responses' divided by 'Survey Responses' received |