IHS_HC_KPI_2024_2025_Q1

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Additional Info

Field Value
Data last updated September 3, 2024
Metadata last updated September 3, 2024
Created September 3, 2024
Format CSV
License Open Government Licence 3.0 (United Kingdom)

Data Dictionary

Column Title Type Description
MONTH MONTH date

The relevant period for each of the below fields

COMPLETION_RATE Completion rate percentage string

Calculated Proportion of Digital Applications Completed during the period divided by Digital Applications Started during the period

TOTAL_TRANSACTIONS Total applications Received integer

Count of applications received via all routes for this cohort during the period

DIGITAL_TAKE_UP Digital take-up percentage string

Calculated Proportion of Applications Received via digital routes during the period divided by 'Total applications Received'

SURVEY_RESPONSES Survey Responses integer

Number of responses received from the 'customer satisfaction survey' during the period

SATISFIED_RESPONSES Satisfied Responses integer

The number of responses rating their satisfaction with the service 7 or more out of 10 during the period

USER_SATISFACTION Percentage of Satisfied responses string

Calculated Proportion of 'Satisfied Responses' divided by 'Survey Responses' received