Additional Info

Field Value
Data last updated 6 November 2025
Metadata last updated 6 November 2025
Created 6 November 2025
Format text/csv
Licence Open Government Licence 3.0 (United Kingdom)

Data Dictionary

Column Title Type Description
Type Type integer The type of complaint being recorded
VolumeCompletedLast12Months VolumeCompletedLast12Months integer The volume completed since 01/11/2024
AverageDaysElapsed AverageDaysElapsed integer The average days elapsed between the start and end of the complaints process
MaximumDaysElapsed MaximumDaysElapsed integer The maximum number of days elapsed between the start and end of the complaints process
VolumeOutstanding VolumeOutstanding integer The volume of complaints outstanding as of 04/11/2025
VolumeOutstandingOver3Months VolumeOutstandingOver3Months integer The volume of complaints outstanding as of 04/11/2025, which started prior to 04/08/2025