Baby Loss Certificate – Key Performance Indicators – 2025/2026, Quarter 1
Additional Info
| Field | Value |
|---|---|
| Data last updated | 16 September 2025 |
| Metadata last updated | 16 September 2025 |
| Created | 16 September 2025 |
| Format | text/csv |
| Licence | Open Government Licence 3.0 (United Kingdom) |
Data Dictionary
| Column | Title | Type | Description |
|---|---|---|---|
| YEAR_MONTH | Year and Month as YYYY-MM | yearmonth | The month and the year in which the baby loss application was received or the request for a baby loss application was received. |
| TOTAL_TRANSACTIONS | Transactions completed | string | The total number of submitted applications. |
| COMPLETION_RATE | Completion rate | string | The google analytics metric that shows the percentage of users who submitted the online application after starting it. |
| DIGITAL_TAKE_UP | Digital take up | number | The percentage of submitted applications that were digitally created. Calculated as digitally submitted applications divided by total submitted applications from all channels. |
| USER_SATISFACTION | User satisfaction | string | The percentage of CSAT responses with scores between 7 and 10 (inclusive), classified as Satisfied. |
| USER_SATISFACTION_RESPONSES | Number of user satisfaction responses | integer | The number of CSAT responses received in that month. |