Contains data up to April 2025 — latest available
| Field | Value |
|---|---|
| Data last updated | May 19, 2025 |
| Metadata last updated | May 19, 2025 |
| Created | May 19, 2025 |
| Format | CSV |
| License | Open Government Licence 3.0 (United Kingdom) |
| Column | Title | Type | Description |
|---|---|---|---|
| YEAR_MONTH | Year and Month as YYYY-MM | date | Example: 2014-01 |
| COMPLETION_RATE | Completion rate | number | The percentage of applications completed as a proportion of those started on the service |
| TOTAL_TRANSACTIONS | Transactions Completed | integer | The total number of applications submitted onto the service |
| DIGITAL_TAKE_UP | Digital take up | integer | The percentage of volunteer users using the service online in relation to other channels, for example paper or telephone. As a fully digital service, this is always 100% |
| USER_SATISFACTION | Percentage of positive user satisfaction | number | The percentage of positive survery responses ('Satisfied' or 'Very Satisfied' where a score of 7-10 is received) as a proportion of all volunteer user CSAT survey responses received. |