FOI-03237 POL
Additional Info
| Field | Value |
|---|---|
| Data last updated | 31 October 2025 |
| Metadata last updated | 31 October 2025 |
| Created | 31 October 2025 |
| Format | text/csv |
| Licence | Open Government Licence 3.0 (United Kingdom) |
Data Dictionary
| Column | Title | Type | Description |
|---|---|---|---|
| MONTH | Month | string | The month and year the data column relates to |
| TOTAL_CALLS_RECEIVED | Total Calls Received | integer | Volume of calls received in the given period |
| LONGEST_WAITING_TIME | Longest Waiting Time | string | The maximum duration, in seconds, that a member has waited. |
| SHORTEST_WAITING_TIME | Shortest Waiting Time | integer | The minimum duration, in seconds, that a member has waited. |
| AVERAGE_WAITING_TIME | Average Waiting Time | integer | The average duration, in seconds, that a member has waited. |
| TOTAL_ABANDONED_CALLS | Total Abandoned Calls | integer | The volume of calls abandoned in the given period |