Request

I am doing research about the (lack of) availability and access to pharmacy in certain areas in England.

I would like to know if there have been ANY complaint emails or letters, or any format, about PHARMACY (in general) in the areas below over the last 5 years;

Harborne – Suburb of Birmingham, West Midlands

Telford – Large town in Shropshire, West Midlands

Droitwich – Town in Worcestershire, West Midlands

Chesterfield – Market town in Derbyshire, East Midlands

Lancaster – City in Lancashire, North West England

Mosley Common (in Worsley) – Suburban area in Wigan, Greater Manchester

Harnham, Salisbury – Suburb of Salisbury, Wiltshire, South West England

Barton Seagrave – Suburb of Kettering, Northamptonshire, East Midlands

Kettering – Town in Northamptonshire, East Midlands

Melton Mowbray – Town in Leicestershire, East Midlands

Ridgehill – Local area in Stalybridge, Tameside, Greater Manchester

Bletchley – Town within the city of Milton Keynes, Buckinghamshire, South East England

Burton-on-Trent – Town in Staffordshire, West Midlands

Esher – Town in Elmbridge Borough, Surrey, South East England

Thames Ditton – Suburban village in Elmbridge, Surrey, South East England

Slough (Taplow) – Slough is in Berkshire; Taplow is nearby in Buckinghamshire, South East England

Rowley Regis – Town in Sandwell, West Midlands

Wokingham – Market town in Berkshire, South East England

Keighley – Town in West Yorkshire, North of England

Littleover – Suburb of Derby, Derbyshire, East Midlands

Ashton-under-Lyne – Town in Tameside, Greater Manchester

Leigh – Town in the Metropolitan Borough of Wigan, Greater Manchester

Arnold – Town in Gedling Borough, Nottinghamshire, East Midlands

Stoke-on-Trent – City in Staffordshire, West Midlands

If you require any clarification to process this request, I am happy to assist.

Response

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by the NHSBSA.

Advice and Assistance

Having reviewed your request, I believe that it is possible that NHS England or each Integrated Care Board (ICB) may hold some or all of the information you require. They can be contacted at:

Integrated Care Board (ICB)

You can find each local ICB at: https://www.nhs.uk/nhs-services/find-your-local-integrated-care-board/

NHS England

NHS England

PO Box 16738

Redditch

B97 9PT

Telephone 0300 311 22 33

Email: england.contactus@nhs.net

Web http://www.england.nhs.uk/contact-us/foi/

Following the announcement on 13 March 2025 regarding the disbanding of NHS England, please be assured that at this time they can be contacted for information as normal.

More information can be found here: https://www.england.nhs.uk/